Terms & Conditions

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These Terms & Conditions ("Terms") govern your use of the website and services provided by Chef 360 Ltd ("we," "us," or "our"). By using our website and purchasing products from us, you agree to these Terms. 

Chef 360 Ltd is a retailer of cream chargers and related products. We sell products designed for use in culinary applications, including but not limited to whipped cream dispensers and nitrous oxide (N2O) chargers, which are strictly regulated in the UK.

• By visiting our website and purchasing our products, you confirm that you are 18 years of age or older.
• It is illegal for anyone under the age of 18 to purchase or use our products. As a retailer, we comply with UK laws regulating the sale of cream chargers and nitrous oxide, which are restricted for sale to minors.
• We may ask for proof of age before dispatching an order, and we reserve the right to cancel any orders if we are unable to verify the customer’s age.

• Our products are sold in accordance with UK legislation, including but not limited to the Psychoactive Substances Act 2016 and other relevant laws that regulate the sale and use of nitrous oxide.
• We prohibit the misuse of our products for any purpose other than their intended culinary applications. We will cooperate with authorities in the event of any investigations or concerns about the misuse of our products.
• All customers are responsible for ensuring that their use of our products is compliant with applicable laws in their jurisdiction.

• Chef 360 Ltd assumes no liability for the misuse of our products. Customers are advised to follow all safety instructions and guidelines when using cream chargers and whipped cream dispensers.
• Cream chargers should be used only for the purpose of dispensing whipped cream or other legal food uses, as intended by the manufacturer.
• Chef 360 Ltd does not accept responsibility for any injury, damage, or loss that results from improper use, negligence, or failure to follow the product instructions.

• By placing an order on our website, you are making an offer to purchase the items subject to these Terms. Once your order is confirmed, we will process the transaction and dispatch the goods in accordance with our shipping policies.
• We accept a variety of payment methods, including credit/debit cards and other online payment platforms. All transactions are processed securely.
• Prices for our products are clearly stated on the website, and we reserve the right to update or change prices at any time without prior notice.

• We offer delivery services within the UK and to certain international locations. Delivery times and charges vary depending on the destination and the shipping method selected.
• We aim to process orders as quickly as possible, but delivery times may be affected by external factors (e.g., shipping delays, public holidays).
• Delivery is subject to stock availability. If an item is out of stock, we will inform you promptly, and you may choose to wait for restocking or cancel the order.

• We accept returns and offer refunds for items that are damaged, faulty, or incorrect. If you wish to return a product, please contact us within 14 days of receiving your order. The product must be returned in its original condition, unopened, and unused.
• Due to the nature of our products, we cannot accept returns on products that have been used or are not in their original, sealed packaging for hygiene and safety reasons.

• We are committed to protecting your privacy. By using our website and placing orders, you consent to the collection, use, and processing of your personal data in accordance with our Privacy Policy.
• We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) to ensure that your personal information is kept secure and only used for legitimate business purposes.

• We do not accept liability for any direct, indirect, or consequential loss arising from the use or misuse of our products.
• We take all reasonable precautions to ensure the accuracy of the information on our website, but we cannot guarantee that it is error-free. We reserve the right to make corrections, update, or amend any information at any time.

• Chef 360 Ltd reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.
• By continuing to use our website and services after any changes to the Terms, you accept those changes.

If you have any questions about our returns policy or need further assistance, please contact our customer support team at:

• Email: admin@chef360.co.uk
• Phone: +44 (0)123 456 789
• Address: 128 City Road, London, EC1V 2NX, United Kingdom